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However, your language in this piece is not respectful. Your personal attacks on the band to try and shame them over this is unfair; certainly you don't speak for me or many other fans with such vitriol coming from your keypad.
I've only paid for one webcast this tour. I expected choppiness and I got it. I'm not happy about this either. I agree it needs to be dealt with. All I'm saying is that you could have made your point with less rancor. These guys are musicians first and foremost and I'm certain that these management issues have been delegated to other people. Perhaps the greater Phish entourage is what you meant by saying "Phish", but no matter, we can find more civil ways of communicating our frustrations, I think.
My clarifications aside, I certainly agree with you wholeheartedley that enough is enough. Don't promote the thing if you can't deliver. I think they should change services and run a couple of free events to beta-test it and then come back with the paid service after that.